— Tammy from Middletown, OH on May 3rd, 2021. Rising the price out of nowhere to from 7c to 12c with out notice or concern for their costumers, This should not be allowed. Had an unusually high gas and electric bill from American Power & Gas and called customer service. Click on any links in the email. But that's not the only reason. Energy service companies (ESCOs) like American Power and Gas became a staple in the industry because ESCOs don't produce the energy, but they act as a middle man, buying gas or electricity at wholesale prices and re-selling it to customers. Remember, not every door-to-door energy salesperson is a scammer.
Our office is open Monday through Friday from 9:00 am to 8:00 pm EST. STATEMENT FROM AMERICAN POWER AND GAS: American Power and Gas contacted the customer, settled the complaint and issued a refund. The company services the deregulated states of New York, Pennsylvania and New Jersey. I appreciate companies that care about their customers, so, American Power & Gas, thank you! Never throw out documents like bills that contain your personal information or billing details. American Power & Gas has natural gas plans in Ohio, and Pennsylvania. Even though the site says there is no fee to cancel, there may be a charge to leave if APG has paid a transfer fee to cancel the customer's previous utility provider.
File an Online Complaint. Any and all opinions and information are published as is. We offer reduced rates, but it's our rates. I paid $5 for one design and $6 for another, $11 in total for. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. ABOUT THE RIPOFF REPORT BELOW: Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. This helps promote door-to-door marketing since that customer number is most easily accessed in the home. What to look out for to avoid being scammed? Who ever runs this company must be a billionaire by stealing customer's money. Wow, similar story to others. Shame on you American Power & Gas of Ohio.
It may not be copied without the written permission of Ripoff Report. Something that will make a big difference for us, if the customer contacts us we can try to find a way to resolve it in a satisfactory way. Trenton, NJ 08625-0350. Ohio Gas User from Ohio. States such as New York allow consumers up to three days to cancel purchases without penalty. — Small Business from Southampton, PA on August 17th, 2022. Open any attachments that arrive with the email. The offeror states that they will not accept phone calls or that all transactions must be completed by email. Complaints ranged from predatory sales practices to higher-than-expected prices – though it's not possible to pinpoint how many of the complaints stemmed from door-to-door sales. — Laird Morgan from Hershey, PA on November 13th, 2019. The service representative not only answered the question, but stayed on the line with me, and walked me through the sign up program for the 25% Rebate Program.
AEP Improvements May Raise Electric Bills. Scammers may insist you have to pay in the next hour. If you would like to see more Rip-off Reports on this company/individual, search here: Advertisers above have met our. This means more than guarding your Social Security, bank account, and credit/debit card numbers. Amy was easy to speak with and understood everything I was calling about. There is an insistence on urgency. They were offering at that time, a lower rate than Met-Ed. Mr. D'Agonstini feels that the most important fundamentals of any business is its ability to offer to valuable service at a reasonable rate for consumers. If you are an electric or gas utility customer who did not participate in the Winter Termination Program ("WTP"), current law requires the utility company to offer you a deferred payment plan payable over a minimum of 12 months with no down payment, deposit, reconnection costs, interest, or penalties ("No Money Down Plan") on any unpaid balances accrued prior to December 31, 2021 or longer if you meet the requirements of numbers 7 and 8 below. Our doors are always open for communication.
They'll be able to lookup and verify your account status. Don't show any door-to-door salesperson your energy bill, which will include your utility account number. Protect Your Information. Very nice, courteous and professional. July 15th, 2022. the worst.
I am a customer and she gives awesome customer service. With incentive programs, rebates and on-site training the company has effectively increased their standards of excellence in the energy industry. Protect your personal information. The person contacting you states that the supposed API "registration" or membership is required for you to bid on a project or conduct business with a third party, or will threaten you with loss of business. They called back and asked about a rebate check. User's recommendation: Do not choose this supplier for your electricity. I have called and left 2 messages and a third call was disconnected without being able to leave a message… Furthermore, how can they double their price without notifying the customer? My monthly bill is always on time. Ripoff Report Verified™.. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
A customer may file an application with the BPU for the test to be conducted under the supervision of BPU staff. Ruthann Rickert from Maryland. Your service may be shut-off only after proper notice has been given to you by the utility company and only on Monday through Thursday between the hours of 8:00 a.